About the home phone switching process Switching your home phone provider is easy.  The application process can be done online in minutes, and the switchover itself takes less than 10 working days.  If you’ve got questions or queries about the switchover process, there’s lots of help and information on the website.

What information do I need to switch my phone supplier?

Switching your phone supplier is easy and can be done in minutes.  To start with, enter your postcode into the firsthelpline.com home phone price calculator to find out which suppliers are available in your area.  Then tell us who you’re with at the moment so that we can compare their prices against the UK’s other major home phone providers.

Our home phone calculator will compare all the charges for local, national, mobile and international calls, as well as taking into account other fees such as minimum call charges and connection fees.

After you’ve compared the different suppliers and their call plans, you can choose to switch to a new phone supplier online in minutes.  We’ll take care of your application by asking you a few basic questions such as your name, address, and the telephone number you want to transfer to your new provider.  We’ll transfer this information securely, and everything will be confirmed by us in an email to you.

After 10 working days, your new provider will handle your calls – no change of telephone number, no disconnected service during the transfer, and no engineer called out.  You’ll just start making cheaper calls!